New loyality program
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Subiect: New loyality program

  1. #1
    Full House
    Data înscrierii
    18.07.2013
    Locație
    Ma-U-In Pegu,Burma
    Posturi
    327

    Implicit New loyality program

    Salut,

    Apropo de noul program PS de loialitate si de corectitudinea lor,nu credeam ca mizeria poate fi asa mare la ei!!! Pe scurt,eram la cufarul platinium si am facut cateva cufere la 10.200 puncte si deodata acelasi tip de cufar a inceput sa fie deschis la 48000 de puncte. Mai jos am atasat toate emailurile schimbate cu cei de la suport .
    ---------------------------------------------------------------------------------------------------------------------------------------

    Hello xxxxxxx,

    Thank you for your follow-up and I understand what you are saying.

    We understand that you have concerns regarding the new rewards system and we really appreciate your feedback. Rest assured as stated in the email, we will do our best to improve the program as time goes on.

    While there is little more that can be added at this time, we do wish to stress that these changes are being made after months of research in order to offer the most engaging rewards program possible. We expect the new program to benefit the majority of our customers, notably new and casual players, which in turn will benefit the poker ecosystem and overall growth of the game.

    Please let us know if there is anything else we can help you with. We would like to thank you for your continued support.

    Best regards,

    Kate
    Stars Support



    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxxxxxxxx
    Sent: 01/08/2018 13:14:36
    To: <support@starsaccount.ro>
    Subject: Re: Reward points requirement


    Hello Kate,

    I understand that the rewards are personalized ,but to jump from 10.200points for one chest to a 48.000 points for the same chest looks like a punishment rather than a reward! I did not receive any weekly chest goals . I am not a big winner on poker stars but over 9 years I was a constant player on your site ,I don't think its fair to be punished with such Goals! You have to put yourself or people who created the system in my shoes, how motivated can I be to play when I see that I have to work almost 5 times as usual to get a chest which ,in my case, hardly exceeds $13 in rewards. I think the current program has big flaws and it is not fair with old players. I am disappointed by all of this.

    Respectfully,
    xxxxxxxxxxx
    On ‎Monday‎, ‎January‎ ‎8‎, ‎2018‎ ‎05‎:‎14‎:‎30‎ ‎PM‎ ‎EET, <support@starsaccount.ro> wrote:


    Hello xxxxxx,

    Thank you for contacting us.

    First of all, please accept our apologies for the delay in replying to your email. This is due to the high volume of emails we are currently dealing with, which has affected our response time.

    Please let us explain Reward points requirement. The number of reward points required to complete your progress bar can change at any time. The requirement is personalised to you, and it is affected by a number of factors including the games that you play, your results in those games, the Chest that you are progressing towards and your net deposits/withdrawals.

    We are continuously working on Stars Rewards to ensure it provides an engaging rewards program, which may involve offering different featured rewards and probabilities, changing prize types and probabilities, and changing reward point requirements to learn more about player engagement. Some segments of players will have increased reward point requirements, and other segments of players will see their reward point requirements decreased. We are also offering Weekly Chest Goals for some players which award something in addition to their regular Stars Rewards. Learnings from these initiatives will help us allocate rewards in the future with the most positive impact. The total reward levels that we are giving out during this short trial are consistent with what would have been given out before the trial began.

    Please let us know if we can be of any further assistance. Thank you for choosing us and we wish you good luck.

    Best regards,

    Kate
    Stars Support



    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxxxx
    Sent: 01/05/2018 12:34:11
    To: support@starsaccount.com
    Subject: Re: Chests value

    To jump from 10.200 points for a Platinum chest to 48.000 points for the same Platinum chest in a matter of days is absolutely outrageous ! It is not fair and also there is nowhere where I can read about this differences explained . I would like that my email to Be forwarded to a higher party in stars group because I feel aggrieved by this terms which are not clear or stated.

    Respectfully,
    xxxxxxxxxxxx

    Trimis de pe iPhone‑ul meu

    Pe 5 ian. 2018, la 11:56, support@starsaccount.com a scris:

    Hello xxx,

    Thank you for writing us back and apologies for misunderstanding your previous email.

    Please note that generally requirements to earn chest depend on the chest type you have, however it is also personalised and based specifically on your profile. Some of the factors which impact points requirements are recent activity, game-type and net deposits.

    If you have been playing more recently before starting to earn points for the current chest, point requirement might have increased for the same type of chest.

    As it was explained in our previous email. If there current requirements are too high and you earn 3 chests on 3 different days, your chest type will automatically degrease and you will have lower requirements then.

    If there is anything else we can assist you with, please let us know.

    Regards,

    Egle
    Stars Support

    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxxxxx
    Sent: 01/05/2018 04:35:45
    To: <support@starsaccount.com>
    Subject: Re: Chests value


    With all due respect but I am telling you about south and you are talking about north!

    I will explain in detail maybe someone with more knowledge will read this email an will not send a predefined answer!

    I am currently at a platinum chest, I am at that level from Monday,January 1st. On Monday ,in order to open a platinum chest I had to make 10.200 points. Yesterday,in order to open a platinum chest I had to make 48.000 points!!!!!!!!!!!!!!!!!!!! Why is the difference? Also in your terms and conditions for stars rewards program ,it is said that I can contact support if I consider I can not make so many points and will be downgraded to a smaller chest,losing the progres I have made for the current chest. So please someone read carefully my email and give a proper answer!

    On ‎Friday‎, ‎January‎ ‎5‎, ‎2018‎ ‎03‎:‎26‎:‎57‎ ‎AM‎ ‎EET, <support@starsaccount.com> wrote:


    Hello xxxxxxxxx,

    Thank you for contacting us.

    Chests contain randomised rewards that relate to the activities you enjoy, including some with huge top prizes! There are six different Chest types of increasing worth, each with a distinctive colour:

    Red Chest = value up to $50
    Blue Chest = value up to $100
    Bronze Chest = value up to $250
    Silver Chest = value up to $500
    Gold Chest = value up to $750
    Platinum Chest = value up to $1,000.

    The bigger the Chest, the more valuable it is. Bigger Chests will not only give you more valuable prizes on average, but also a better chance to win the top prizes.

    So as indicated above the point you received are randomised too.

    Please do not hesitate to contact us again if you have further queries.

    Best Regards,

    Eduardo R
    Stars support

    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxxxxxxxxxxxx
    Sent: 01/04/2018 20:20:10
    To: support@starsaccount.com
    Subject: Re: Different Chest

    Why do I have to earn 48000 points for platinium chest after tuesday I had to win 10200 points for the same chest. Please explain me that.

    Respectfully.

    Trimis de pe iPhone‑ul meu

    Pe 5 ian. 2018, la 02:33, support@starsaccount.com a scris:

    Hello xxxxxxxx,

    Thank you for contacting us back.

    You can downgraded if you win the last three Chests of the same type on different calendar days then your next Chest will be smaller with an easier reward point target.

    Let us know if there is anything else we can help you with.

    Best Regards,

    Eduardo R
    Stars support

    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxx
    Sent: 01/04/2018 19:27:00
    To: support@starsaccount.com
    Subject: Re: Upgrading Chests

    Why do I have to earn 48000 points for one chest,after a few days ago it was only 10.200points??? I think it is not fair and I want to Be downgraded as it is not posibile to make So many points for one chest!

    Trimis de pe iPhone‑ul meu

    Pe 5 ian. 2018, la 02:10, support@starsaccount.com a scris:

    Hello xxxxxx,

    Thank you for contacting us.

    You can move up and down to bigger and smaller Chests based on the following criteria, which depends on when you earned your last Chests.

    Upgrading to a bigger Chest - If you earn four Chests of the same type within a calendar day then you will be upgraded to a bigger Chest with a higher point requirement but which will contain bigger rewards on average and a chance of bigger top prizes.

    Moving to a smaller Chest - If you’re earning one Chest per day or fewer (i.e. if your last three Chests of the same type were each earned on different calendar days*), we’ll make sure the points targets for your progress bars remain achievable so you won’t miss out on regular rewards and the chance of winning a big prize.

    Please note that calendar days are based on Eastern Time (ET) which is GMT-5.

    Let us know if there is anything else we can help you with.

    Best Regards,

    Eduardo R
    Stars support

    ------- Previous Email -------

    From: xxxxxxxxxxxxxxxx
    > Sent: 01/04/2018 19:06:22
    > Subject: Loyalty program and StarsCoin (.RO v2) PS reset stars rewards
    >
    >>
    > please set me back one step as 48000 points is just outrageous for one cofin! So downgrade it please!
    Respect ALL....fear NONE!

  2. #2
    Straight Avatarul lui count_bluffula
    Data înscrierii
    02.09.2013
    Locație
    Cluj
    Posturi
    123

    Implicit

    Chiar daca iti vor face downgrade, daca maine vei obtine 4 chesturi la fel, poimaine o sa te urce iar. GG Pokerstars
    We can't run from who we are.

  3. #3
    Royal Flush Avatarul lui marcoskaloo
    Data înscrierii
    26.05.2008
    Locație
    Mangalia
    Posturi
    1.317
    Mesaje blog
    37

    Implicit

    4% rakeback. atat am avut eu in fiecare luna indiferent de culoarea cosciugelor or whatever.

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